Purchase Regulations

The store's regulations are constantly monitored to ensure respect for consumer rights and 100% compliance of the regulations with current Polish law and the regulation of the European Parliament and of the Council of the European Union of April 27, 2016, on the protection of individuals concerning the processing of personal data. Customer databases have been registered with the GIODO Office under the numbers: 145021, 145026, 145027.

§1. Basic Information
This regulation defines the rules and conditions for using the online store available at http://www.all4home.pl operated by Piotr Józefiak conducting business under the name All4home Interior Equipment, ul. Forteczna 5, 32-086 Węgrzce, NIP 945-160-26-80, REGON 357185342, registered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for the economy. It particularly specifies the rules for placing Orders and entering into sales agreements using means of distance communication, as well as the use of all services of the Online Store by Customers.

Contact Information
Office and Warehouse Address
All4Home Interior Equipment
ul. Forteczna 5
32-086 Węgrzce near Krakow

Opening hours: Monday to Friday, 9:00 AM - 4:00 PM.

Contact Information for Complaints and Returns for Purchases Made in Poland
All4Home Interior Equipment
ul. Forteczna 5
32-086 Węgrzce near Krakow

Contact Information for Returns for Purchases made outside of Poland

Registration Data
All4home Interior Equipment
Forteczna 5
32-086 Węgrzce
Tax Identification Number (NIP): 945-160-26-80
National Business Registry Number (REGON): 357185342
Bank Account Number: ING Bank Śląski S.A. PL 54 1050 1445 1000 0090 7708 9226

§2. Definitions

Terms used in the Regulations mean:
1. Customer – a natural person, including a Consumer, who has reached the age of at least 18, as well as a legal person or an organizational unit not being a legal person, to whom specific regulations grant legal capacity, and who has placed or intends to place an Order or uses other services of the Online Store;
2. Consumer – a natural person performing a legal act with an entrepreneur not directly related to its economic or professional activity;
3. Account (Customer Account) – a subpage of the Store, where the Customer can, among other things, manage personal data, receive notifications about the status change of the Order, control and manage the status of Orders placed by them;
4. Regulations – these Regulations for sales using means of distance communication and the provision of services electronically. Regarding services provided electronically, the Regulations are the regulations referred to in art. 8 of the Act of July 18, 2002, on the provision of services by electronic means;
5. Registration – a one-time, free action consisting of the establishment of a Customer Account by the Customer;
6. Online Store (also referred to as "Store" or "Online Store") – an online service available at http://www.all4home.pl through which the Customer can place Orders and use other services of the Store;
7. Party – Service Provider or Customer;
8. Goods – movable property that is the subject of a Sales Agreement;
9. Sales Agreement – a sales agreement within the meaning of the Civil Code, concluded between the Service Provider and the Customer using means of distance communication through the Store, the subject of which is Goods;
10. Service (Services) – a service provided by the Service Provider electronically on the terms specified in the Regulations through the Store;
11. Service Provider – All4home Interior Equipment Piotr Józefiak, Galicyjska Street 12, 32-091 Michałowice, NIP 945-160-26-80, REGON 357185342, entered in the register of entrepreneurs - Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy;
12. Act – the Act of May 30, 2014, on consumer rights (Journal of Laws of 2014, item 827);
13. Order – the Customer's declaration of intent constituting an offer to conclude a Sales Agreement with the Service Provider, directly aimed at concluding a distance Sales Agreement through the Online Store specifying the type and quantity of Goods being the subject of the Sales Agreement.

§3. Duties of the Parties

1. The Customer is obliged to use the services offered by the Service Provider in accordance with the provisions of the applicable law in the territory of the Republic of Poland, the provisions of the Regulations, and not to provide content prohibited by generally applicable law.
2. The Seller is obliged to deliver Goods free from defects.
3. If the buyer is a Consumer, the Seller is obliged to deliver the item to the buyer immediately, no later than thirty days from the date of the Sales Agreement, unless the Sales Agreement provides otherwise (e.g., a different delivery date is indicated in the description of the Goods).

§4. Orders

1. The Customer can place Orders through the Online Store 7 days a week, 24 hours a day, regardless of whether they have registered.
2. The Service Provider also allows the possibility of placing orders for Goods outside the Store's infrastructure:
A) via email at biuro@all4home.pl, or
B) by phone at +48 12 346 24 89.
3. To conclude a Sales Agreement for Goods remotely through the Online Store, the Customer should go to the Store's website, then select the Goods and place an Order by taking further technical steps based on the messages or information displayed to the Customer.
4. Order placement process: The Customer compiles the Order using the "Cart." By clicking on the "Add to Cart" field, the Customer selects the Goods available in the Store at the time of placing the Order, according to its description and price. Then the Customer logs into the Customer Account or provides the necessary data in the form to place and fulfill the Order, and also has the option to enter a discount code, choose the delivery method, and payment method based on the displayed messages. After clicking on the "Proceed to Confirmation" field, the previous information is verified, and the Order is finally placed. By placing the Order, the Customer has the opportunity to simultaneously create a Customer Account using the data entered during Ordering by selecting "Create an account."
5. The effective placement of the Order is conditional on the Customer's familiar

ization with the content of the Regulations and acceptance of its provisions, indicated during the Order placement process.
6. Orders placed by the Customer are processed on business days (Monday to Friday, excluding public holidays). Orders placed on Saturdays, Sundays, and public holidays will be processed on the next business day.
7. The Service Provider may contact the Customer to confirm the Order or obtain additional Order confirmation if necessary. Lack of response from the Customer within 3 business days may result in the Order being canceled.
8. If the information provided by the Customer is incomplete or incorrect, the Service Provider will contact the Customer to complete or correct the data. Lack of response from the Customer within 3 business days may result in the Order being canceled.
9. The Service Provider reserves the right to refuse to process an Order in the following cases:
A) inability to fulfill the Order due to the lack of Goods in stock;
B) inability to process the Order due to the Customer's breach of the Regulations;
C) the total Order value is less than the minimum order value specified by the Service Provider, including the cost of delivery, if applicable;
D) suspicion of providing false or misleading data by the Customer.
10. The Service Provider reserves the right to refuse to process an Order placed outside the Online Store's infrastructure (e.g., via email or phone) without giving a reason.
11. The Customer is obliged to provide accurate and up-to-date contact details during the Order placement, allowing for correct Order processing.
12. The Customer may make changes to the Order until the moment of clicking on the "Proceed to Confirmation" field. After this moment, changes to the Order are not possible.

§5. Prices and Payment Methods

1. The prices of Goods are given in Polish zlotys (PLN) and include taxes. The total Order value provided to the Customer before placing the Order includes the price of the Goods and the delivery cost.
2. The Service Provider reserves the right to change the prices of Goods, introduce new Goods to the Store's offer, carry out and cancel promotional campaigns on the Store's websites, or make changes to them.
3. The change of prices does not affect the Orders placed before the effective date of the price change or the conditions of ongoing promotions.
4. The Customer can choose the following payment methods for the Order:
A) bank transfer to the Service Provider's bank account,
B) online payment via the payment system.
5. The Customer selects the preferred payment method when placing the Order. In the case of choosing a bank transfer, the Customer is obliged to make the payment within 7 calendar days from the date of placing the Order. If the payment is not made within the specified period, the Order will be canceled.
6. If the Customer chooses online payment, they will be redirected to the payment system's website to make the payment immediately after placing the Order. The lack of payment within a specified period may result in the Order being canceled.
7. The Service Provider provides electronic invoices for the purchased Goods. The invoice is attached to the shipment or sent by email, depending on the Customer's choice.
8. The Service Provider may offer the option of installment payments or deferred payments for the Goods. The detailed conditions for using this option will be specified during the Order placement process.

§6. Delivery

1. The Service Provider delivers the Goods to the Customer through a carrier or by other means chosen by the Customer when placing the Order.
2. The delivery cost is calculated based on the selected delivery method and is visible to the Customer during the Order placement process.
3. The delivery time depends on the availability of the Goods, the selected delivery method, and the Customer's location. The delivery time is indicated to the Customer during the Order placement process.
4. The Service Provider informs the Customer about the delivery status by sending appropriate messages to the email address provided during the Order placement.
5. The Customer is obliged to check the condition of the delivered parcel in the presence of the carrier. In the event of any damage to the packaging or the Goods, the Customer has the right to draw up a damage report in the presence of the carrier.

§7. Right to Withdraw from the Agreement

1. A Consumer who has concluded a distance Sales Agreement has the right to withdraw from the Agreement without giving any reason within 14 days from the date of delivery of the Goods.
2. The Consumer may withdraw from the Agreement by submitting a relevant statement to the Service Provider. The statement can be submitted, for example, by sending an email to the Service Provider's email address.
3. In the event of withdrawal from the Agreement, it is considered void. The Consumer is obliged to return the Goods to the Service Provider immediately, but not later than within 14 days from the date of withdrawal from the Agreement.
4. The right to withdraw from the Agreement is not available to the Consumer in relation to the Agreement:
A) in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy their individual needs;
B) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery;
C) in which the subject of the service is an item that after delivery, due to its nature, is inseparably connected with other items.
5. The Consumer is responsible for reducing the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
6. The Service Provider will refund the payment received from the Consumer, including the cost of delivering the Goods, immediately, and in any case not later than 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement.
7. The Service Provider may withhold the reimbursement of payments received from the Consumer until the Goods are returned or until the Consumer provides proof of sending them back, depending on which event occurs first.
8. The Consumer is obliged to return the Goods to the Service Provider's address provided in these Regulations immediately, but not later than 14 days from the date of withdrawal from the Agreement. The deadline is met if the Consumer sends the Goods back before the deadline of 14 days.
9. The direct cost of returning the Goods to the Service Provider is borne by the Consumer.
10. If, due to its nature, the Goods cannot be returned by regular mail, the Service Provider informs the Consumer about the cost of returning the Goods on the Store's website.
11. The Consumer is liable only for the decrease in the value of the Goods resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

§8. Complaints about the Goods

1. The Service Provider is obliged to provide the Customer with Goods free from defects.
2. In the event of a defect in the Goods, the Customer has the right to submit a complaint based on the warranty, warranty, or guarantee. The complaint can be submitted, for example, by sending an email to the Service Provider's email address.
3. If the Goods have a defect, the Customer may:
A) submit a statement of price reduction or withdrawal from the Agreement unless the Service Provider immediately and without undue inconvenience to the Customer replaces the defective Goods with goods free from defects or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired

by the Service Provider, or the Service Provider has not satisfied the obligation to replace the Goods with goods free from defects or to remove the defect;
B) request the replacement of the Goods with defect-free or defect removal unless it is impossible to bring the item into conformity with the Agreement in the manner chosen by the Customer or would require excessive costs compared to the method proposed by the Service Provider. When assessing the excess of costs, the value of the defect-free Goods, the type and significance of the defect found, as well as the inconvenience to which the Customer would otherwise be exposed, are taken into account;
C) if the Customer is a Consumer, they may also:
- request the replacement of the defective Goods with defect-free or removal of the defect unless it is impossible to bring the Goods into conformity with the Agreement in the manner chosen by the Customer or would require excessive costs compared to the method proposed by the Service Provider. When assessing the excess of costs, the value of the defect-free Goods, the type and significance of the defect found, as well as the inconvenience to which the Customer would otherwise be exposed, are taken into account;
- they may also request the replacement of the Goods with defect-free or defect removal.
4. The Customer may not withdraw from the Agreement if the defect is irrelevant.
5. If the Customer is a Consumer, instead of removing the defect proposed by the Service Provider, they may request replacement of the Goods for defect-free or instead of replacing the Goods, demand removal of the defect unless bringing the item into conformity with the Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Service Provider. When assessing the excess of costs, the value of the defect-free Goods, the type and significance of the defect found, as well as the inconvenience to which the Customer would otherwise be exposed, are taken into account.
6. The Customer, exercising the rights under the warranty, is obliged to deliver the defective Goods to the Service Provider at the address provided for complaints.
7. If the complaint is considered justified, the Service Provider covers the costs of sending the defective Goods to the Service Provider and sends the Customer defect-free Goods in place of the defective Goods or removes the defect. If, due to the nature of the Goods or the method of their installation, the return of the Goods by the Customer would be excessively difficult, the Customer is obliged to make the Goods available to the Service Provider at the place where the Goods are located.
8. The Service Provider is responsible under the warranty if a physical defect is found within two years from the date of delivery of the Goods to the Customer. The Customer's rights under the warranty are limited to two years from the date of delivery of the Goods, and if the Customer is a Consumer, the limitation does not apply.
9. Complaints regarding the provision of electronic services:

A) The Service Provider takes steps to ensure fully correct operation, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

B) The Customer may report irregularities related to the functioning of the Online Store via email or in writing to the address of the Service Provider.

C) In the complaint, the Customer should provide their name, correspondence address, type, and description of the irregularity related to the functioning of the Online Store.

D) The Service Provider undertakes to consider each complaint within 14 days, and if it is not possible, to inform the Customer during this period when the complaint will be considered.

E) The Service Provider's liability under the warranty for the provision of electronic services is excluded to the extent permitted by law.

§9. Out-of-court complaint handling and redress methods

1. The Consumer has the option of using out-of-court means of dealing with complaints and pursuing claims. In particular, the Consumer may:
A) apply to a permanent amicable consumer court with a request to settle a dispute arising from the concluded Agreement;
B) apply to the Provincial Inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Service Provider;
C) get free help in resolving a dispute between them and the Service Provider, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumers Association).
2. A detailed description of the methods of out-of-court complaint handling and redress methods can be found at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, and on the website of the Office of Competition and Consumer Protection.

§10. Personal data in the Online Store

1. The administrator of personal data provided by the Customer when using the Online Store is the Service Provider.
2. The personal data of the Customers collected by the administrator are processed for the purpose of:
A) conclusion and implementation of the Sales Agreement or Agreement for the provision of electronic services;
B) direct marketing of the Service Provider's own products or services;
C) consideration of complaints;
D) statistical measurements;
E) archiving purposes;
F) ensuring the proper functioning of the Online Store.
3. The recipients of personal data of the Online Store customers may be:
A) In the case of a Customer who uses the Online Store with the method of delivery by courier, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment at the request of the Administrator.
B) In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.
C) In the case of a Customer who agrees to the Newsletter service, the Administrator provides the collected personal data of the Customer to the selected entity providing the Newsletter distribution service.
D) In the case of a Customer who agrees to the processing of personal data for marketing purposes, the Administrator provides the collected personal data of the Customer to the selected entity providing marketing services.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data required to conclude the Sales Agreement or Agreement for the provision of electronic services results in the inability to conclude these contracts.

§11. Final provisions

1. Agreements concluded through the Online Store are concluded in Polish.
2. The Service Provider reserves the right to make changes to these Regulations for important reasons, that is: changes in the law, changes in the methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Regulations.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on the provision of electronic services, the Act on consumer rights, and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC).